The Sands at Grace Bay - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2539 reviews

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  Family vacation with infant

  We really enjoyed our stay! We travelled with our 5 month old son and took advantage of the babysitting services arranged by the resort. They set us up with Janice who was amazing and looked after our little guy with so much care and love, sending pictures throughout the hours we were out! She put our minds at ease and made our vacation date nights more enjoyable. The resort itself was very nice but be sure to pack bug spray if eating outdoors!

  Nov 03, 2025
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  Go at off season

  Offseason is great time to go. Nice room very well cleaned and serviced. Everyone was so nice. Rum punch greeting. Pool towels and beach chairs always available.

  Nov 03, 2025
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  Grace Bay- Turks and Caicos

  “I had a great stay at The Sands! It’s a perfect budget-friendly place — the rooms are clean, the beach is beautiful, and the staff are super friendly. Highly recommend for anyone looking for a relaxing, affordable getaway.” You can walk to downtown for shopping and restaurants or take one of the resorts bicycles.

  Nov 01, 2025
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  Terrible hotel

  Extremely disappointing stay at the Sands. This is not my first time here and the property and service have significantly declined. The rooms are disgusting, old, dirty. The have double beds and don’t advertise that so you think your getting a king size bed. Very misleading. Everything is very worn down, chairs, towels, linens. When you ask for help or a question they look at you like why are you bothering me. Explained my disappointment with the front desk who told me I can go to another hotel if I would like. I have recommended this hotel to many people and will no longer come back or recommend. Very poor service and price. Be ware and don’t stay here.

  Oct 20, 2025
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  Very Nice ... Except for ...

  Pros: > Fantastic location [the BEACH, other eateries, groceries, golf, etc.] > Very nice accommodations [comfortable beds, seating, lounge chairs, palapas, umbrellas -- of course, there are the selfish guests that plop their belongs to "reserve" them allllll day, used or not > Lovely, lush grounds, beautiful lighting at night > Nice layout [was in two-bed, 2 bath, corner unit with view of beach and glorious water] > again, cannot beat the proximity to the gorgeous Grace Bay > Hemingway's restaurant a HUGE bonus! Never had a bad meal, serve local brewery beers, too, and are delicious; cocktails were well-made > ample, free parking > very nice to have an ice machine available to the guests [rather rare on the islands lodging choices] > three different types of "pools" wading, winding river pool, and hot tub with timer [at end farthest end from Grace Bay] Cons: > No security at parking lot entrance, never saw any persons that resembled security from the resort on the beach > Need maintenance staff that has some skill in repairs, as insufficient or incorrect within the units > Pools need to be repaired for cracked tiles, etc. and cleaned of mold > Groundskeepers and cleaning staff, need to be respectful of the guests: observe "do not disturb" on door, do not demand to clean room because getting off work soon when customer requests one waits [my family was still using the bathrooms at 10 AM]; cleaning staff needs to be trained, as my socks were dark gray-brown [saw they use same brown water from room to room], refrigerator was just eewwww, mold in showers grounds workers blowing debris on patios, parked vehicles; expecting the guests to work, eat around them, blocking sidewalks with equipment [including just shovels], resting on hammocks, etc. > helpful to have elevator but possible to perhaps vent it and clean it? > address problem for sewer gas smells [too often], > ran out of hot water most of the time > front desk should contact guests when water will shut off [two mornings, no water; the second time, had to fill the few pots in the unit in order to flush toilets ... no, it was not a short outage]

  Oct 16, 2025