What We Love

  • The resort is approximately 30 minutes away from the airport. 
  • You're located in the heart of Cancun, only minutes away from outstanding restaurants, entertainment and more!
  • The city buses only cost $1.

Things to Know

  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • The always fascinating Mayan ruins are near in Tulum or Chicen Itza.
  • The Garrafon Nature Reserve at Isla Mujeres has flora & fauna to fawn over.
Hotel Promotions
Up to $1460 in Resort Credits.
Guests will receive up to $1460 in coupons per room towards the purchase of Spa Services, Golf, Wedding Services, Romantic Dinner, and Photography.  Additional details will be provided upon check-in at the hotel.
 
Important Information: 
Guests will receive coupons at check-in.  The total of credits is per room for guests 21 and older.  Resort credits are non-transferable, non-cumulative, non-refundable, non-combinable, and cannot be used on future stays.  Resort credits can be used as a discount only for selected services.  Credits cannot be exchanged for cash.  Promotion is subject to availability and can change without notice.  Restrictions may apply. 
Applicable Dates:
Booking Dates: 14 Dec 2023 to 22 Dec 2025
Travel Dates: 24 Dec 2023 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Up to $850 in Resort Credits.
Guests will receive up to $850 in coupons per room towards the purchase of Spa Services, Golf, Wedding Services, Romantic Dinner, and Photography.  Additional details will be provided upon check-in at the hotel.

Important Information: 
Guests will receive coupons at check-in.  The total of credits is per room for guests 21 and older.  Resort credits are non-transferable, non-cumulative, non-refundable, non-combinable, and cannot be used on future stays.  Resort credits can be used as a discount only for selected services.  Credits cannot be exchanged for cash.  Promotion is subject to availability and can change without notice.  Restrictions may apply. 

Applicable Dates:
Booking Dates: 14 Dec 2023 to 22 Dec 2025
Travel Dates: 24 Dec 2023 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Honeymoon Inclusions.
Guests celebrating their honeymoon with us will receive 
- Surprise welcome gift in the room
- Small bottle of Tequila
- King Bed ( subject to availability)
- Late Check out (subject to availability at time of departure)
Complimentary upgrade to next available room category ( subject to availability and upon request)
- $35 Spa Credit for a selected service in "Specials for couples" category (120 min)

To receive this offer, just enter "HONEYMOON" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Important Information:  Proof of marriage must be provided at check-in. Emission date of less than 90 days
Applicable Dates:
Booking Dates: 26 Jun 2024 to 23 Dec 2026
Travel Dates: 24 Dec 2024 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Riu Party Room Inclusions
Guests staying in the Riu Party Room will receive:

* Riu Party Accessories Kit
* Access to Privilege Bar at Riu Pool Party
* 15% Discount in VIP area at Riu Pool Party
* Discounted access to selected nightclub in Cancun
 * In addition to these perks, guests staying 5 nights or more will receive an extra item in the Party Kit and guests staying 7 nights or more will receive a bottle of Tequila


Additional Information will be provided at check-in. Inclusions are non-transferable and non-refundable. No cash value. Subject to change without prior notice.
Applicable Dates:
Booking Dates: 20 Jun 2023 to 23 Dec 2026
Travel Dates: 26 Aug 2023 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Exchange Privileges
Guests staying at Riu Caribe have full access of the resort facilities at:

• Riu Dunamar

Important Information: All of the above information is subject to change at any time without prior notice. More information will be provided upon check-in.  Transportation available but not included.  Please be aware that breakfast and dinner must be taken at the booked hotel.

Applicable Dates:
Booking Dates: 28 Jun 2022 to 23 Dec 2026
Travel Dates: 24 Dec 2022 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
The all-inclusive program includes the following amenities:

• All meals, snacks and local and imported alcoholic and non-alcoholic beverages in all hotel bars and restaurants.
• Snacks and drinks 24 hours a day.
• Regularly refilled minibar and liquor dispenser in the guest rooms.
• Free wellness facilities (gym).
• Free sports, activities and entertainment programme;  tennis, beach volleyball, catamaran (license required), kayaking, bodyboarding, snorkel gear, 1 scuba tryout in the pool, pedaloes (pedal boat).
• In-room save.
• WiFi throughout the hotel.
• Live music, shows & RIU entertainment
• RiuLand kids' club (4-7 & 8-12 yrs)
• All hotel guests are required to wear an ""All Inclusive"" wristband for identification purposes.

Important Information:  Redemption information will be provided by the hotel at check-in.

Applicable Dates:
Booking Dates: 28 Jun 2022 to 23 Dec 2026
Travel Dates: 24 Dec 2022 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
Various restaurants, bars and lounges serve a variety of cuisines.
OnSite Dining
  • Albatros
    Buffet and A la carte style dining, serving breakfast, lunch and dinner.

  • Asian restaurant

    Buffet

  • Mexican restaurant

    a la carte, buffet starters, dessert

  • Steakhouse

    a la carte

Housekeeping, an exercise gym, babysitting and other amenities are available to meet guests' needs.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Babysitting,Offsite†
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Elevators
  • Exercise gym
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Babysitting, Offsite†
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Elevators
  • Exercise gym
  • Free parking
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Safe deposit box
  • Sauna
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
  • Wireless internet connection in public areas
Off-Site Amenities
  • Business Services†

† Fees may apply

Nearby golf, water sports, direct access to the beach and more fun activities are available.
On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite
    Mini Club children's playground
    different activities such as drawing, watching movies, making theater plays, games, etc.
  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    The resort has 1 outdoor hot tub.
  • Motorized Water Sports †
    Jet ski
    Parasailing
    Waterskiing
    Diving
    Deep sea fishing
  • Non-Motorized Water Sports
    Windsurfing
    Sailing
    Kayaks
    Snorkel gear
    Body board
    One introductory scuba lesson in the pool
    Paddle boat
  • Pool
    There are 2 pools on-site.
  • Sauna
  • Spa †
  • Steam bath
  • Tennis court
    There are 2 tennis courts on-site. 
Off-Site Recreation
  • Dancing †
    Offsite Attraction Disco at Riu Cancun entrances and drinks are included, open 6 days a week.
  • Golf †
    Golf course located within 5 miles of the hotel.

On-Site Attraction
  • On-site Entertainment
    Entertainment program for children ages 4 to 12 , 7 days a week.

    Nightly entertainment including live music and Riu theme shows.

    Daily adult activities 7 days a week.

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 907 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Birthday Trip

    Stayed at the hotel for my partner’s birthday, and we had a great time. The room was clean, the staff was great, and the RIU parties were amazing. The house keeping staff even decorated our room on my partner’s birthday without me telling them it was his birthday. That was very thoughtful. I’m definitely planning another trip soon.

    Jun 03, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing - Going back next year !!

    The location was perfect. The food and drinks were excellent and with so much choice. Our room was perfect and cleaned EVERY day including sheet changes, just by asking or using the door tag. No issues with sun loungers either around the pool or on the beach. Overall, the staff were simply amazing. I have never known a more dedicated set of people who put on dazzling shows in the theatre, and routine events every day around the pools with such enthusiasm, and always with a smile. The 'Rui Party' Zone events day & night were simply stunning and outrageous !! I was totally shocked at the amount of effort and work put in by so many staff to put on such a great events! Only one thing to point out. If your between 16-17 or not quite 18 even by a month or two, you can't go to the 'Rui Party' Zone events, which for any young person of that age is VERY disappointing as the experience is something they would totally enjoy, EVEN if they weren't allowed to buy alcohol. It is safe, well managed by security and i saw NO sign of any trouble at all. They keep on top of and constantly watch everything and everyone, which makes it a safe place to be. Maybe a change in the rule to allow 16/17 years old's to enjoy it ?

    Jun 03, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best vacation ever!

    Had the greatest time! Very clean and absolutely friendly staff!! I have already recommended my family and other people to stay here!

    Jun 02, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing

    Me and my boyfriend have just stayed here for 11 nights and we had a great time, everything was great and so friendly we had a small issue with the room but they changed us over the next day it was a breeze. The food is good and the drink selection is great I would definitely recommend this hotel and the view is incredible! I’ve had two friends book since I’ve stayed here I realy really recommend

    Jun 02, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing

    Don’t listen to bad reviews! Probably the cleanest hotel I’ve ever stayed in. Literally every member of staff was friendly from start to finish. Rooms very clean and cleaned daily. Also I’ve seen people moan about the pool chairs saying not enough space. We never had this problem unless we went out later in the day and even then we still found somewhere to sit/lay even if it wasn’t right by the pools. Few rowdy youngsters from time to time but what do you expect in Cancun plus people watching can be quite funny. Food was really good always lots of choices and they do mix it up from time to Time plus always food from outside bar and sports bar to have. No complaints at all. Best holiday I’ve had in quite some time. Only negative and it’s not on the hotel just Cancun in general and probably most places around the world is make sure you take plenty of sun cream, paracetamol, and anything chemist related as the prices in the shops are crazy. Think I paid £35 for paracetamol, throat sweets and nasel spray. Which back home would be more like £8.

    May 27, 2025
Hotel Advisories
  • AdvisoryAll Student/Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. Guest disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not allowed. If a Student/Spring Breaker Group is accepted a. Minimum Age requirement: 21 years of age or older. b. Hotel may request proof of age in the form of passport or official ID
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $79.20 per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Deposits or credit/debit card hold authorizations are requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

    Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th, 11th or 16thcomplimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

    Spring Break Policies - 

    1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Cancun & Riu Caribe.

    2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.

    3. If a Student / Spring Breaker Group is accepted:

    a. The number of rooms will be deducted from the contracted allotments

    b. Minimum Age requirement: 21 years of age or older.

    c. The Hotel may request proof of age in the form of passport or official ID

    d. Each room must submit a signed liability agreement upon check-in.

    4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.

    5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.

    a. Parties in rooms are not permitted

    6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.


  • Pet Policy : Pets Not Allowed
  • Early Departure Policy
    • Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
    • Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26

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