What We Love
- Choose between relaxing in the hot tub on your room terrace or stepping directly into the pool.
- The Concierge Services make your vacation a memorable experience.
- The resort is located between Cancun, Tulum and other unforgettable tourist destinations.
Things to Know
- Guests have access to the nearby Grand Sunset and Grand Rivera resorts.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort offers wedding packages for celebrating your special day in Playa del Carmen.
Resort Details
- Restauranta la carte restaurants-The Kotatsu-Rodeo-Aroma-Bruschetta and BuffetAttire:Smart casual (long pants, closed shoes and shirt with mandatory sleeves for men, casual shorts and sandals are permitted for women)
- Restaurant AromaReservations are required for this A la carte international gourmet restaurant. Restaurant is open for dinner only.
- Restaurant BruschettaReservations are required for this A la carte restaurant with Italian cuisine. Restaurant is open for dinner only.
- Restaurant Rodeo GrillReservations are required for this A la carte restaurant with grill and Tex-Mex food offerings. Restaurant is open for dinner only.
- Restaurant ThaoReservations are required for this A la carte restaurant with Asian cuisine. Restaurant is open for dinner only.
- Restaurant Yucatan BuffetNo reservation required for this international buffet restaurant. Open during breakfast, lunch, and dinner hours and closed in between.
- Various Bars/Lounges
- Bar Plaza
- Bar Lobby
- Bar de Espera
- Bar Piscina Platinum
- Bar Salsa
- Bar Pool
- Bar Sky
- 24-hour room service†
- Concierge desk
- Exercise gym
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Outdoor pool
- 24-hour room service†
- Concierge desk
- Exercise gym
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Outdoor pool
- Phone services†
- Restaurant†
- Room service†
- Spa†
- Tennis court†
- Water sports†
- Business Center†
- Please contact the property directly for more information about available wedding services.
† Fees may apply
- Dancing †
- Fitness center on-site
- Jogging trailShared open trail for walking and running.
- Motorized Water Sports †
- Non-Motorized Water Sports
- Shopping †
- Spa †
- Tennis court †
There are 6 tennis courts.
- Playa del Carmen
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8081 reviews
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Feb 20, 2025Would come back! Great girls trip
I went on a girls trip here and we had the best time. Felt so safe and loved that it wasn’t crowded. We loved Enrique (bellhop) they were all so great. Kind, funny & thoughtful! Betto is so funny! Loved the activities too, rifle, Pilates & more! Good was good but nothing excellent! Amazing for price. Would totally recommend.
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Feb 19, 2025
Clean, friendly, fun
Great experience at the Platinum Yucatan. Staff was friendly and helpful. The resort was extremely clean and you can see the staff consistently cleaning and maintaining the property. Beach isn't great, but you have access to a better beach at the other Princess resort.
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Feb 18, 2025
Super great entertaining crew
The hotel is a good one, location and amenities. I would not rate it as an excellent hotel. However, the staff was very hospitable. I want to highlight their entertainment crew. This hotel has great entertainment shows; burlesques is top-notch, their salsa band was a wow, and most importantly, Rhamses Navarrete and Malu Galindo are the best!! They definitely made my vacation and stay great. They are very lively and cheering, entertaining and welcoming. They have various entertainment activities for everyone; the highlight was making bracelets. I am still wearing the bracelet that Rhamses made for me. It's a super great souvenir. Keep up the good work.
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Feb 18, 2025Almost ‘willing to return.’ Communication re: food should be posted (via tv channel or some other easy update media).
Almost willing to return. Communications should be handled via tv channel or some other easily updated and mass distributed manner). Beach Towels were not easy to come by. Staff were very pleasant. The lead pool bartender is amazing at his job!
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Feb 17, 2025Amazing Experience
A friend and I just returned from 7 days and had a blast. The hotel was lovely - accommodated us with two very comfy beds, two bathroom sinks and two showers lol. The staff were all just great and the food was amazing! The a la cartes you could just walk in to and eat - they were all delicious. The serving staff were lovely as well. The only restaurant that needs a reservation was the Japanese - a bit of an odd system having to line up at their door at 5:30 pm and hope to get in. An online reservation system might be more efficient?? The buffet was enormous and we never came close to trying all the foods - great variety and freshness. While we were told the hotel was fully booked, it never felt too busy in the restaurants. The pools were great and you always had a selection of an activity in the big pool or quiet reading and relaxing in the others. Only complaint was people staking their claim with their towels - both at the pool and the beach, and tourists all playing their own music by the pool. This is not a hotel problem tho - just ignorant travellers. It was very much a non smoking resort with a small section for smokers. Entertainment was always offered. And day activities at the outdoor facility were a blast - we did rifle shooting and bow and arrows one day. Yoga and pilates every other day and they also offered SUP and a batting cage. Tons of wildlife - iguanas and deer and monkeys. The weather was amazing and the front desk was very accommodating when our flight home was 12 hrs delayed. We would return in a heartbeat. Excellent adventure - gracias!!
- AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
- AdvisoryThe Municipal Government will be charging to all guests an Environmental Sanitation Tax of a minimum $32.57 Mexico Pesos (approx. $1.77 USD) per room, per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 1:00 PM
- Minimum Check-In Age: 18
- Minimum Guest Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.