Secrets The Vine Cancun - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

18419 reviews

• 

  Better than expected

  Sebastian our concierge was the best concierge we have ever experienced at any hotel in Cancun. He made us feel special and was always there to help. He always follows through and really made our vacation what it was. thank you Sebastian! At the preferred pool area, Benjamin was wonderful, with a warm smile and so helpful every day we were there. We really appreciated Juan, at the pool as well. The coffee bar was very nice. We felt that the food at this resort was much better than so many other resorts we have been to. The steak restaurant the Mexican restaurant and the Asian restaurants were our favorite using this quality food makes us seriously consider returning. We did not like the options available to eat lunch when at the preferred pool. At other resorts, we have had simple Mexican options like tacos or chips with guacamole. We also didn’t like being shuffled around when other events were taking place. For example, when we asked to leave the pool area at 3:30 for the H&M party. 330 is still in the middle of the day and asking preferred customers to do that was a poor decision. Our check-in process for the preferred customers was very long and the help we’re not very nice. We honestly wish we just would have checked in downstairs in the lobby where they would have been able to accommodate us. If we return, we will try to remember that.

  Mar 28, 2025
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  Relaxing And Fun All-Inclusive

  We had the best time celebrating my husband's 40th birthday at Secrets the Vine. This was the 4th all-inclusive in Mexico that we have stayed at, and we both agreed it is tied for our favorite. We stayed March 13-19, so it was a busy time at the resort. However, the only time it felt super busy was when finding a chair at the main pools. That is the one downside at this resort. The towel game is real. If you don't claim a chair early, you won't have many options. We are early risers, so we had no problem going out at 6:30/7 am to grab chairs before breakfast. They only other negative experience we had at the resort was the service at Dragons one night. We were ignored for quite a while after being seated. And throughout the meal. However, we returned here our last night since we liked the food. This time the service was great. So maybe it was just an off night. My husband doesn't love that you have to wear pants at two of the restaurants (steakhouse and Italian), but that is normal at most adults only AIs. Now with the negatives out of the way, let's move on to the many positives. The ride to and from the airport is max 20 minutes, so we were in paradise very quickly. Check in was easy at the Preferred Club lounge. We arrived around noon, but our room wasn’t ready until about 3:15. So we went and had lunch, drinks and enjoyed the pool. The pools were so fun. We had incredible drink service every day from Luis and Fernando. We had so many mango coladas and Scooby Doo shots. We also loved that they had live music by the pool every afternoon. They had several other activities going on all day as well. It was too windy at the pools to put up umbrellas a couple of the days we were there. This wasn’t an issue for us, but it is worth noting this can happen. Food was overall very good. We had some things we liked a lot, and some things that were just ok. It was nice that there was always a food option available. For breakfast we enjoyed the buffet, room service and pastries from the coffee shop. For lunch, we had the food from Barefoot Grill, Sea Salt and the buffet. We also had late night snacks from the coffee shop and room service a couple times. We had dinner at Bluewater, Dragons, Sea Salt, Nebbiolo and the sports bar. I wish we had had time for Mexican at the Market Café. They also had an outdoor dinner buffet and entertainment for St. Patrick’s Day that we went to. Our favorite restaurant was Nebbiolo. We did have to wait, though. Which we knew would happen. They told us an hour wait around 7 pm, so we went to Olio to have a drink while we waited. They sent us a message through the Hyatt Inclusive app about 40 minutes later when our table was ready. We got to Bluewater right when they opened at 6, and we were seated within minutes. Service was overall great. Excluding our one evening at Dragons, so I really think that was a fluke. Everyone else from the bartenders to servers to our housekeeper were super friendly. We did do Preferred Club. I wasn’t sure how much we’d use it, but we did use several of the included perks. Our Butlers (Manuel and Dulce when he was off) were both super nice and helpful. They messaged us each day to check in, scheduled our included hydrotherapy (which is a must to take advantage of – SO relaxing) and scheduled us a romantic breakfast on our balcony. We found ourselves in the Preferred Club lounge quite a bit for drinks and snacks. We were in there at least once per day. They made a very good espresso martini. We went to the Preferred Club pool only one day. It was nice and relaxing, though. Nice change of pace. But we liked the main pools more. We enjoyed lunch at Olio up there, which was delicious. I would for sure book Preferred Club again after this experience. Our room was a Preferred Club Deluxe Ocean View King room on the 24th floor. We had an amazing view. The spectacular view from this room was another perk of Preferred Club that made it worth it to us. We can’t wait to come back here again. It was, for us, the perfect mix of fun and relaxation.

  Mar 28, 2025
• 

  relaxing, kid free recharge

  Just spent a blissful week at Secrets the Vine in Cancun. The staff were extremely attentive to every need - from morning texts from our personal concierge, Mauricio, to excellent service at the preferred pool from Juan and the bartenders, the week was incredible. Highly recommending making the extra splurge for Prefereed levels as the pool was so relaxing. We will absolutely be back!

  Mar 27, 2025
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  🥵 Totally Underwhelmed 🥵

  Our recent visit to Secrets The Vine Cancun was to celebrate our 50th & 55th Birthdays. Prior to our visit I expressed the importance of these Milestone Birthday Celebrations so one of the Concierges reached out to me via email offering Spa services. Upon arrival we were met with constant upselling and scheduling timeshare tours for future vacation stays. This was never ending and very intrusive of our vacation time and plans during our stay. Although this was marketed as an All-Inclusive Resort it felt very much like a glorified hotel, we were unable to dine at two of the more upscale restaurants due to such extended wait times, which was very disappointing. No real entertainment and drinks were very watered down, for the amount of money spent on this “All-Inclusive Resort “ we definitely DID NOT get our money’s worth. We will not be returning nor will we recommend Secrets The Vine Cancun Resort to any of our friends or family. Please stop trying to upsell your guests and just allow them to enjoy their vacations for the love of God! Totally Disappointed! SN: Our Concierge Stefano’s attention to detail was greatly appreciated!

  Mar 27, 2025
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  Great time at Secrets

  We had a really great time at secrets the vine the food was great, pool areas great and the entertainment was very fun! We would like to thank Sebastian he really did a great job and helped us with everything we needed he is the best! We also had fun with the olio vip club team! Thanks to William, Maribella, Geiman, Bernice, Genesis, and Michele. We had a great time at the Italian restaurant Ceaser and Atruro where awesome! Thanks to Juan the vip pool waiter.l he kept the drinks coming!.... and Benjamin the vip pool guy! Thanks to Luz in the piano bar she had our drinks right and quick every show! These people make the resort they deserve all the thanks!

  Mar 26, 2025