What We Love
- The gorgeous, sugar sand beach is only 100 yards from the pool.
- Catch your breath in expansive suites with ocean views so breathtaking you won't believe your eyes.
- 24-hour room service means you have access to all of the amenities you may require at your fingertips.
Things to Know
- The resort is only 35 minutes from the airport..
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- Upgrade to the Preferred Club and gain access to exclusive rooms, afternoon hors d'oeuvres service and more.
Resort Details
- Barefoot Grill
Located pool side with stunning ocean views serving A la carte grilled specialties.
- Bordeaux
A la carte fine French cuisine.
- Coco Café
Premium coffee and deli snacks served in a casual and relaxed atmosphere.
- Desires Music Lounge
Contemporary music lounge featuring flat screen TVs, dance floor and DJ.
- El Patio
Savor Mexican A la carte cuisine in a traditional and authentic Mexican ambiance.
- Himitsu
Specializing in a fusion of Pan-Asian A la carte specialties
- Manatees
Swim-up service and enjoy a cocktail by the pool.
- Market Café
A buffet specializing in international cuisine, show cooking experience with theme stations.
- Oceana
Fresh fish and seafood prepared in a quiet and romantic seaside setting.
- Piano Bar Lounge
Wine and world-wide cocktails in a private ambiance.
- Portofino
Enjoy delectable Italian A la carte cuisine.
- Preferred Club BarExclusively for Preferred Club guests.
- Rendezvous
Lobby bar featuring chic furniture for lounging with a refreshing cocktail.
- Seaside Grill
Located pool-side serving A la carte grilled specialties.
- Showtime Bar
Sip your favorite cocktail while enjoying our impacting nighttime entertainment.
- 24-hour room service
- All-inclusive meal plan
- Beachfront
- COVID test onsite
- Currency exchange†
- Exercise gym
- Golf†
- Jacuzzi
- Live entertainment
- Meal Plan Type: All Inclusive
- 24-hour room service
- All-inclusive meal plan
- Beachfront
- COVID test onsite
- Currency exchange†
- Exercise gym
- Golf†
- Jacuzzi
- Live entertainment
- Meal Plan Type: All Inclusive
- Meeting rooms†
- Pool
- Restaurant†
- Spa†
- Tennis court
- Water sports†
- Wireless internet connection in public areas
- Business Center
- Fax Machine
- Printer
- Please contact the hotel for additional information.
† Fees may apply
- Beach
- Dart board
- Fishing †
- General †Cooking classes, bocce ball & horseshoes.
- Golf †
- Pool
- Sailing †Catamaran
- Scuba diving †
- Spa †
- Tennis court
- VolleyballBeach and pool volleyball.
- Water activities †- Kayaks
- Water polo
- Water aerobics
- Paddle boards
- Scuba diving at the PADI diving centre available at additional cost
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10814 reviews
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Dec 22, 2024The staff is top notch
The staff is the true gem at this resort! We would like to recognize three individuals in particular. Enrique in the market café was so friendly when we first arrived, he was like this throughout our entire stay and it really brightened our day. Artemio in the French restaurant was friendly and knowledgeable, he indulged us in taking pictures even though he was very busy. Daniella with the Entertainment Staff was warm and conversational, we had such fun chatting with her as we made bracelets and saw her smiling face throughout the week. Thank you to the entire staff for making our stay so memorable, and in particular these three individuals. They are a true asset to the resort!
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Dec 22, 2024
Wonderful staff that goes above and beyond
The most wonderful relaxing trip with the kindest, caring attentive staff that really go beyond and above to make you part of the family. Enrique our waiter at the buffet made us feel so welcome with his warm smiles and attentiveness. Artemio at the French restaurant made every moment special. And Daniela who we bonded over bracelet making was the sweetest person who made us feel part of the secrets family.
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Dec 22, 2024"Terrible Stay – Do Not Recommend"
Here’s the review in English: "Disappointing experience. From the moment we arrived, the hotel failed to meet expectations. The rooms were a disaster: the bed linens were old, torn, and stained; the bedspread was dirty with unpleasant stains. Additionally, the sink was broken, and the walls were neglected, with stains, cracks, and peeling paint. The buffet was mediocre, with repetitive options and cold food. The common areas, like the pool , were poorly maintained and in bad condition. The worst part was the staff’s attitud of the from desk department our complaints were either ignored the problem . I would definitely not recommend this place and will never return." Room 2306 Vacations day's from 20/122024 to 27 /12/2024.
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Dec 19, 2024
Relax and rest
Amazing trip experience overall, especially the bracelet experience with Daniela. She is so friendly and knowledgeable about bracelet making. We definitely enjoyed chatting with her all along! I would like to extend my heartfelt thanks to the entire team for their patience, warmth, and professionalism. They made my stay memorable and left a lasting positive impression. I will undoubtedly recommend this hotel to others and look forward to visiting again.
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Dec 19, 2024Mostly Wonderful...but, small improvements could make this place Spectacular!
THE GOOD AND THE NOT SO GOOD: All in all, NOT a bad resort. The STAFF are WONDERFUL! Friendly, engaging and a pleasure to deal with. The beach is beautiful, and the resort is clean and well maintained. It is to be closed for renovations, which is a good thing. The breakfast buffet was fantastic, plenty to choose from, no matter what your diet is. We enjoyed this more than anything else. The a la cartes had certain items that were amazing, and others, not so much. There was an inconsistency throughout each visit to the a la cartes. Not sure why. But, you certainly will not be short of options. The COCO Cafe was great...not many options for sweets, but, the coffees were amazing. The pool area was very loud, almost all day. I guess the 'younger' people can deal with all the loud music, entertainment and endless activity...so, if you want peace and quiet, your option is the beach. Beach is beautiful, white sand and good service for drinks...that was our experience. The only thing I found missing, was the little palapas on the beach (free ones that is). The free huts were the flimsy cloth ones that we could not use due the winds meant being under sun all day. This was the very first resort we have been to that does NOT offer any lifejackets, snorkelling masks, goggles, water sports etcetc... It was not the end of the world, just a first at an all-inclusive. Not sure why... The rooms are cleaned very good, though, we did not have hot water in the soaker tub on the porch, which was too bad. Again, not trying to be 'crazy picky' but, it would have been nice to take a soak at night. All in all, its a fairly quiet resort...so, if your looking for a big party, this may not be the place for you. We personally want peace and quiet so it was fine for us.
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- AdvisorySecrets Playa Mujeres Golf & Spa Resort will undergo an extensive enhancement project starting April 2025, aimed at upgrading amenities, common areas, and guest rooms to maintain its luxury standards under Hyatt’s Inclusive Collection. Key Points: Normal Operations: Through April 15, 2025, despite some renovations in 2024. Temporary Closure: April 15, 2025, to December 15, 2025. Impacted reservations will be relocated to nearby resorts.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel