What We Love
- The gorgeous, sugar sand beach is only 100 yards from the pool.
- Catch your breath in expansive suites with ocean views so breathtaking you won't believe your eyes.
- 24-hour room service means you have access to all of the amenities you may require at your fingertips.
Things to Know
- The resort is only 35 minutes from the airport..
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- Upgrade to the Preferred Club and gain access to exclusive rooms, afternoon hors d'oeuvres service and more.
Resort Details
- Barefoot Grill
Located pool side with stunning ocean views serving A la carte grilled specialties.
- Bordeaux
A la carte fine French cuisine.
- Coco Café
Premium coffee and deli snacks served in a casual and relaxed atmosphere.
- Desires Music Lounge
Contemporary music lounge featuring flat screen TVs, dance floor and DJ.
- El Patio
Savor Mexican A la carte cuisine in a traditional and authentic Mexican ambiance.
- Himitsu
Specializing in a fusion of Pan-Asian A la carte specialties
- Manatees
Swim-up service and enjoy a cocktail by the pool.
- Market Café
A buffet specializing in international cuisine, show cooking experience with theme stations.
- Oceana
Fresh fish and seafood prepared in a quiet and romantic seaside setting.
- Piano Bar Lounge
Wine and world-wide cocktails in a private ambiance.
- Portofino
Enjoy delectable Italian A la carte cuisine.
- Preferred Club BarExclusively for Preferred Club guests.
- Rendezvous
Lobby bar featuring chic furniture for lounging with a refreshing cocktail.
- Seaside Grill
Located pool-side serving A la carte grilled specialties.
- Showtime Bar
Sip your favorite cocktail while enjoying our impacting nighttime entertainment.
- 24-hour room service
- All-inclusive meal plan
- Beachfront
- COVID test onsite
- Currency exchange†
- Exercise gym
- Golf†
- Jacuzzi
- Live entertainment
- Meal Plan Type: All Inclusive
- 24-hour room service
- All-inclusive meal plan
- Beachfront
- COVID test onsite
- Currency exchange†
- Exercise gym
- Golf†
- Jacuzzi
- Live entertainment
- Meal Plan Type: All Inclusive
- Meeting rooms†
- Pool
- Restaurant†
- Spa†
- Tennis court
- Water sports†
- Wireless internet connection in public areas
- Business Center
- Fax Machine
- Printer
- Please contact the hotel for additional information.
† Fees may apply
- Beach
- Dart board
- Fishing †
- General †Cooking classes, bocce ball & horseshoes.
- Golf †
- Pool
- Sailing †Catamaran
- Scuba diving †
- Spa †
- Tennis court
- VolleyballBeach and pool volleyball.
- Water activities †- Kayaks
- Water polo
- Water aerobics
- Paddle boards
- Scuba diving at the PADI diving centre available at additional cost
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11006 reviews
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Apr 01, 2025Not the best, but still great!
This was our 6th visit and we celebrated our 40th Anniversary with a 2-week stay. We were aware that this resort would be closing in a few weeks for a major remodel, but hoped to get the same great service we had come to appreciate here at SPM. It started off a little slow. Occupancy was down and more restaurants were closed than usual. However, after a few days, things were definitely busy and the staff was hopping. More restaurants open, but generally a 45 min wait unless you went right at 6pm. We had a hard time planning a nice anniversary dinner without paying an exorbitant amount of money. The chair wars were in full swing, but the pool concierge group did their best on clearing empty chairs for those that actually wanted to use them. Thankful for Martha, Alejandro & Jessica! The servers at the pool were outstanding, like usual! My favorite smiles were Delmi, Katia, Karen, Jazmine , Diana & Edher. Everyone works so hard! Can’t forget to mention my favorite person at the Market Breakfast Buffet. He’s been serving us since 2019! Luis is always so happy, remembers everything, and works his tail off!
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Mar 31, 2025Great resort if you are looking for a more relaxed vacation. Beach is amazing, Food is great!
Without doubt the resort is in need of a few upgrades only based on age but the overall appearance and cleanliness of the resort is great as expected. The pool is nice with lots of seating all around as long as you are up early to reserve a chair. Service around the pool is also great for both drinks and food service. The beach is amazing in this area which is why we continue to go back. One issue is the lack of beach chairs for the Secrets side of the resort so be prepared to get up early. The food was 10/10 for every restaurant so no issues there and you will not go hungry. Overall we had a very good experience at this resort and would recommend to anyone looking for a quiet vacation. If you are looking for a fun pool side entertainment or evening you likely will find this a little too relaxed. Our only negative would be the sharing of the resort facilities with the Dreams guests next door. It makes it difficult to get in to some of restaurants or even pool/beach chairs. We didn't realize that Dreams guests could use the facilities at Secrets and because Secrets is a smaller resort it can become quite crowded very quickly.
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Mar 30, 2025
Great week spent at resort.
My fiancé and I had a great experience visiting this resort. Loved their pools and beach. The food was excellent for an all inclusive. Our room was very nice, spacious and clean with a nice jacuzzi we enjoyed. The staff was very friendly and attentive. You have the ability to visit the resort Dreams next door, all inclusive as well. Dinner at some of the restaurants there were just as good. Water slide was fun. We would certainly go back or try visiting other Secrets resort.
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Mar 29, 2025
Yeah, but...
We really like our experience at the Secrets. The staff is really exceptional. Thanks to Memo, Jazmin and Raphael! The food is excellent. The beach....Wow!!! Our room is very clean and very well maintained. The only downside is Mr. Jerry who offered to visit the Playa Blanca Secrets. He told us we could go there for lunch and/or visit. Don’t get fooled...they bring you lunch but with a presentation that is endless. Yet we had validated that there would be no sale, no presentation... he lied to us. My husband and our friends, went there and could not even visit because they did not eat!!! This is a real scam!!! In addition, on arrival, they give us 200$ credits but separated into several tranches 40$,20$, and. Only one coupon applicable per treatment and they boosted prices. Ex: $245 for a facial but I can't apply all the $200 full credits. I could only apply a coupon of $40 and less per treatment. When I refused, they offered me the facial for $125.... I'm disappointed. I must admit that the Sandals and Grand Moon Palace credits are real credits that you can choose to apply as you wish and we could even apply them in the resort shops! We were even lucky enough to spend all our credits on a full day of spa treatments. It’s on the boat! Ref, will we come back in a Secrets....I don’t know because this experience of visiting and credits left me on my appetite!
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Mar 28, 2025Do not go here 🤬
*Very poor. My pregnant wife and I were treated like second-class guests. Staff called us the wrong name all week, denied service, and ignored us while helping others. The front desk gave no support, and the bellhop made us carry our own bags, nearly missing our shuttle.**
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- AdvisorySecrets Playa Mujeres Golf & Spa Resort will undergo an extensive enhancement project starting April 2025, aimed at upgrading amenities, common areas, and guest rooms to maintain its luxury standards under Hyatt’s Inclusive Collection. Key Points: Normal Operations: Through April 15, 2025, despite some renovations in 2024. Temporary Closure: April 15, 2025, to December 15, 2025. Impacted reservations will be relocated to nearby resorts.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel