What We Love

  • Chic, breathtaking interiors in warm earth tones with stunning vistas of the turquoise sea.
  • The cushy spa that boasts a dreamy hydrotherapy circuit and sumptuous spa treatments.
  • Enjoy a FREE round of golf.

Things to Know

  • The resort is located only 20 miles south of the airport.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers. 
  • All guests can enjoy 24-hour room service and access to the hotel concierge.
Hotel Promotions
Non-Refundable Category
This category is non-refundable at the time of booking. This supersedes any other hotel cancel policies.
Applicable Dates:
Booking Dates: 25 Jun 2019 to 31 Dec 2050
Travel Dates: 25 Jun 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
The resort offers luxurious dining experiences at many restaurants and bars.
OnSite Dining
  • Barefoot Grill

    Enjoy light lunch specialties in a casual and relaxed outdoor setting

  • Bordeaux
    • À la carte French cuisine in a romantic, elegant atmosphere; features wine cellar
    • Approximate seating capacity: 76
  • Coco Cafe
    • Enjoy premium coffee and snacks in a casual and relaxed atmosphere
    • Late night bites
  • El Patio
    • Savor Mexican à la carte cuisine in a traditional authentic ambience
    • Approximate seating capacity: 74
  • Himitsu
    • Specializing in a fusion of Pan-Asian à la carte specialties
    • Three teppanyaki tables available (must request in advance)
    • Approximate seating capacity: 68

  • Oceana
    • Fresh seafood presented in a quiet and romantic seaside setting
    • Approximate seating capacity: 60

  • Portofino
    • Enjoy delectable Italian à la carte cuisine; features wine cellar
    • Approximate seating capacity: 74

  • Preferred Beach Club
    Breakfast a la carte
    Lounge beach club experience exclusive for preferred club guest
    Approximate seating capacity: 60
  • Romantic Dining Experience
    For your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.*
    * The Romantic Dining experience Cost varies by location. With this package, guests will receive one Romantic Dining experience during their stay. The Romantic Dining experience can be arranged with the concierge upon check-in. Price is based on double occupancy, per stay. Blackout dates and restrictions may apply. This entire offer is based on availability. This offer is combinable with other promotions. Not applicable to group bookings. 
  • Seaside Grill
    • Located pool side with stunning ocean views serving à la carte grilled specialties
    • Approximate seating capacity: 60
  • Various Bars/Lounges

    Barracuda: Pool and beach bar offering signature cocktails

    Desires: Contemporary music lounge featuring flat screen TVs, dance floor and DJ

    Manatees: Relax with a refreshing cocktail at this swim-up pool bar

    Rendezvous: Lobby bar featuring chic furniture for lounging with a refreshing cocktail and live music at night

    Showtime: Sip your favorite cocktail while enjoying our nighttime entertainment

    Sugar Reef: Bar serving your favorite tropical cocktails

    Palapa Beach Bar

  • World Cafe
    • A buffet-style international restaurant; show cooking experience with theme stations
    • Approximate seating capacity: 250

OffSite Dining
  • Sip, Savour & See
    Dine Around Plan at nearby resorts.
Concierge, on-call doctors and non-smoking rooms are available.
On-Site Amenities
  • All-inclusive meal plan
  • Beauty shop/salon†
  • Boutiques/stores†
  • Car rental desk†
  • Concierge desk†
  • COVID test onsite
  • Currency exchange†
  • Doctor on call†
  • Exercise gym
  • Golf,Offsite†
  • All-inclusive meal plan
  • Beauty shop/salon†
  • Boutiques/stores†
  • Car rental desk†
  • Concierge desk†
  • COVID test onsite
  • Currency exchange†
  • Doctor on call†
  • Exercise gym
  • Golf, Offsite†
  • Health club†
  • Jacuzzi
  • Laundry/Valet service†
  • Non-smoking rooms available†
  • Pool†
  • Restaurant†
  • Spa†
  • Tennis court†
  • Water sports†

† Fees may apply

Guests can enjoy golfing, playing tennis, water sports and more.
On-Site Recreation
  • Beach
  • Billiards
  • Bocce court
  • Dancing
  • Fitness center on-site
    *Please note: All fitness facilities are open limited time in accordance with local laws
  • General †
    Activities/Entertainment
    o  Art, Wine & Cheese 
    o  Make your own Pizza
    o  Billiard Tables
    o  Giant Chessboard 
    o  Foot Billiard Court
    o  Aqua Strong 
    o  Aqua spinning 
    o  Paddle Board
    o  Paella Cooking Experience 
    o  Kitchen Tour 
    o  Macrame classes 

  • Hot tub †
  • Jacuzzi
  • Non-Motorized Water Sports †

    - Kayaking
    - Sailing
    - Snorkeling

     

  • Pool
    Upgraded the existing pool with an “artificial beach” on one side. The entrance of the pool now has a beach-like access and feeling for guests.
  • Sailing †
    Catamaran
  • Spa †

    For those seeking a sanctuary for the senses, Secrets Spa by Pevonia® offers a sublime atmosphere of pure indulgence combining hydrotherapy and a wide variety treatments creating a refreshing, invigorating and peaceful experience.

  • Tennis court †
    1 Tennis Court
  • Water activities †

    - Water Aerobics
    - Pool Volleyball

  • Windsurfing †
Off-Site Recreation
  • Golf location (onsite/nearby) †

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_5.0 23094 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    We will be back

    We had an ocean front unit in the preferred club, which was terrific. One of the benefits is to have the concierge in the building, in our case Emmanuel, who was absolutely unbelievably helpful and friendly and always there for anything we needed from booking spa appointments to sprinkling rose petals on the bed or even one night on the spa tub that was set ready for us with a bottle of bubbly.. This was our second time at this resort and we will go back. The entertainment and overall management has stepped up from when we were there two years ago, the food in the buffets is varied and pretty good but the specialized restaurants, especially Portofino and Bordeaux (Our waiters Sebastien on one night and Domingo on the second were out of this world in terms of service and friendliness), are the place to go to get really excellent food. We highly recommend walking either way on the beach where you can get to some very private areas and can have almost the whole beach to yourself.

    Dec 20, 2024
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Secrets Maroma falls well short of 'Luxury'

    Staff and room accommodations are very nice. But the Hyatt Maroma Beach is very overpriced for its quality of offerings. Poor selection and quality of drinks. Having stayed there, the value of the stay is around $400-$450/night, well below the price charged for the lowest quality room.

    Dec 19, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best experience

    Amazing staff, amenities, everything was perfect. Would recommend to any couples looking for a relaxing trip without much planning. We loved the private beach cabana and concierge! The food and drinks were incredible as well. Could not recommend more.

    Dec 18, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Beautiful Resort Hotel, super friendly staff

    We really enjoyed our 10 night stay at the Secrets Maroma Beach Hotel. Our room was well proportioned, the restaurants offer a range of excellent international food and there were plenty of sunbeds available. There is a variety of daytime and evening entertainment that will suit most tastes. The hotel is located about 20 km outside of Playa del Carmen, which adds a bit to the journey time if you want to go out on trips. We went out on trips to Chichen Itza, Rio Secreto and Tulum, but you can easily stay within the hotel and its grounds. The staff are all very friendly and go out of their way to help you. Nothing is too much trouble for them. The hotel is kept extremely clean and is well maintained. The hotel backs onto a sandy beach and you can comfortably have a bare foot 4 km walk on the soft sand. Depending on the wind there can be a lot of seaweed washed up on the tide.

    Dec 18, 2024
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Preferred is a waste

    Beach area was great, excellent service. pool area another story. No Preferred pool or jacuzzi. Pools were cold ,the bottom rough and impossible to find a seat after 11 am. Globalist do not receive any perks . Food is good for an all inclusive resort.

    Dec 18, 2024
Hotel Advisories
  • AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.  Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel. 

    Minimum check in age is 18 year round.

  • Pet Policy : Pets Not Allowed

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