Occidental at Xcaret Destination - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

25140 reviews

• 

  Stay

  Not a great stay, food was poor quality. We all became sick after eating more than once. We ended up leaving the resort to eat multiple times. The water was yellow in the bathroom, faucets leaked. We normally stay at hotel xcaret mexico, so much better that it’s not even a comparison. Even the coffee is of poor quality.

  Jan 19, 2025
• 

  Hotel is so close to Xcaret Park. Book the unlimited pkg

  You should convert one of the tennis courts to a pickleball court. Pickleball is the fastest growing sport in North America.

  Jan 19, 2025
• 

  Vacation

  Also I booked car service. It wasn't until a few days prior, I received an email stating they could not pick me up because I was flying into Tulum Airport and not Cancun Airport. I wish I would have received notification with plenty of time. At the front desk I was charged for car service and I had to explain what happened and deal with the refund after arriving from a long flight.

  Jan 19, 2025
• 

  Nature, beauty. wildlife and a great hotel!

  Just back from a week at this fantastic and beautiful resort. The setting, nature, wildlife, staff and hotel, were fabulous. It’s not shiny and glitzy, and we loved it because of that. Don’t hesitate if you are thinking about it- everything that concerned me from reviews ….were never encountered by us! Food : Reservations for al a cartes, we got all of them easily and at the times we wanted. No queue to book at customer relations. They were all good; of course and some we loved more than others, but I wouldn’t say any were sub par. The buffets were great. Fresh options. Loads of choice. Some dishes of course you’d not go for or may not appeal. If there’s not something there for you, I am perplexed! We were not approached about timeshare or ownership once. The staff at the reception of our building (20) just said hola each time we went to and from our room multiple times each day. They helped us with a key issue and luggage. We didn’t need anything else. Every member of staff at the eateries and bars were just lovely. Some really friendly some more reserved. But all helpful and professional and polite. Check in was seamless and efficient. We were able to get a late check out no problem and no charge. None of us, were Ill! We found it super clean, and none of it ‘run down’. Finally, the nature in this resort, was simply amazing. I had expected to get a glimpse here and there - it’s everywhere all the time. Deer monkeys, iguanas galore. If you can get a quiet spot away from the partygoers, you can sit, relax, and feel a million miles away from your busy lives in stunning surroundings. That’s priceless. We particularly loved the beach buffet for breakfast and lunch, for the setting, and the sky at sunrise and sunset by the coast and ruins. Had a super trip to Chitchen Itza and Ik kil (standard I know, but ticking the obvious boxes this time) and also Xcaret is really worthwhile next door. Although you’ll see more wildlife, by your rooms! Enjoy. We loved it.

  Jan 18, 2025
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  Enjoyable

  Enjoyable, awesome resort location best part, but no longer including Xcaret park. Now have to make reservations for the restaurants with only four reservations included for a whole week stay.

  Jan 18, 2025