What We Love
- The beach is on a calm, serene lagoon - ideal for swimming, especially if you've got young kiddos.
- The pools will be your dream spot for lounging the day away. The swim-up bar will be your favorite.
- Hands down - top-notch service from this friendly staff at the resort.
Things to Know
- Located next to Xcaret Park, it's a gorgeous, natural sanctuary loaded with activities.
- Book a Royal level room - exclusive restaurant, concierge, private pool, VIP check-in/out.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- D' OrientalA la carte gourmet Asian restaurant. Serves dinner. Resort wear required.
- El LagoSnack Bar. Serves lunch.
- El PescadorA la carte seafood delicacies. Serves dinner. Resort wear required.
- Kids ClubCatering to the little guys. Serves lunch.
- La HaciendaA la carte authentic Mexican culinary specialties. Serves dinner. Resort wear required.
- La PiazzaPizzeria. Serves dinner. No reservations are required.
- Le BuffetInternational buffet-style dining. Serves breakfast, lunch, and dinner (theme nights featured during dinner service).
- Los OlivosA la carte Mediterranean and Italian restaurant. Serves dinner. Resort wear required.
- Paco's TacosTraditional casual Mexican fare. Serves dinner. No reservations are required.
- Sonora GrillA la carte Mexican Steakhouse. Serves dinner. Resort wear required.
- The Royal Level RestaurantA la carte dining. Serves breakfast, lunch, and dinner. Open to Royal Level guests only.
Guests reserving a Royal Level category will receive unlimited A la carte dinner reservations during their stay. - Various Lounges/BarsQuench your thirst at 11 bars including nightclub and lounges on the grounds of The Occidental at Xcaret Destination resort, serving exotic tropical cocktails and all your favorite beverages.
- Various Restaurants11 restaurants serving international cuisine. (Including Royal Level a la carte restaurant exclusive only for Royal Level clients).
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Babysitting,Offsite†
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Babysitting, Offsite†
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Sauna
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking
- Video games†
- Wakeup service
- Water sports†
- Wireless internet connection in public areas†
- Business Services†
- Internet Access†
-
Contact hotel directly for pricing and availability.
† Fees may apply
- Animal watching †On-site Dolphinarium with tours.
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteKids Club with supervised activities for children ages 4-12.
- Direct access to a beach
- Diving †On-site dive shop offering a variety of dive trips ($).
- Fitness center on-site
- Motorized Water Sports †
- Non-Motorized Water Sports
- PoolSeven freshwater swimming pools with drink service, including the kids club pool and the salt-water pool for adults only.
- Sauna
- Spa †
- Steam bath
- Tennis courtThere are 3 lit tennis courts on-site.
- Golf †Golf course located within 10 miles of property.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
25280 reviews
-
Feb 21, 2025Ok but not 5 star - check the dress code
If you have already booked, don’t panic you will have a good time. However if you are still deciding there are probably better 5 star options. We are a family of 4 and have enjoyed our trip. However there are many things that should be better with the fact this is 5 star. The rooms are very much in need of renovation and there are many maintenance problems, including the safe not being attached to the wall and problems with the lights. We have heard many other guests complain that this does not meet 5 star standards. However as I say still not a bad holiday, by any stretch of the imagination. Being so close to Xcaret is great and there are two entrances to the park from the hotel. We have had a monkey sit on our balcony and are surrounded by nature in a beautiful location. Many reviews mention the sales pitch, really wasn’t a problem for us. Food is good and plenty of choice, we were caught out by the dinner dress code which is strictly enforced where gentlemen have to wear trousers and closed shoes. Nothing in the pre holiday info told us this, so one to look out for if you are coming.
-
Feb 20, 2025Good food&drinks, boring unless you fork out more $$$
Pros -Great buffett, amazing food and tons of options. -Tons of bars to use, drinks were great. -Lots of nature around and wildlife -Decent “man made” beach off the rocky shore. -Well kept and maintained paths/natural areas -Enough seating available most times Cons -No activities and nothing to do unless you want to pay an extra hundred to access the park for a single day!!! Big disappointment realizing there was actually no access to ANY activities without paying a ton. -No senote access. -No snorkelling areas. -Not really kid friendly unless you leave them at the daycare like kids area. -No safe access to the actual ocean (there are places you can stand on the rocks and view the ocean but that’s it. -The “beach” is just a little cove they made into a beach, which was nice but I prefer sitting on an actual ocean front beach watching ships, having activities to do in the ocean, and being able to hear/see the waves crash. -Very strict dinner guidelines for attire. You pretty much have to go back to the room and get fully cleaned up to be able to eat dinner even at the Buffett, which was annoying when you just wanted a quick meal before heading back out to get sweaty and go swimming.
-
Feb 20, 2025
2 stars at most
Pros: friendly staff, nice beach and close by buffet Cons: poor food quality, not much variety; no guacamole to be found! Very tiny old playground for kids, 2 old swings and that's it. No slides, water toys for children to play in the pool. No onsite activities. No sports equipment available even though it's advertised. No dancing area for an evening with a family. Only "adults only"'disco. Overall- if you're looking for cheap vacation and 2star hotel- this is it. Otherwise, would not recommend especially if you're looking to have fun with kids.
-
Feb 20, 2025Beautiful but not worth it!
One of my biggest issues is the taxi situation.you can only use their taxis and they charge $25 USD to get 5th ave when a regular taxi charges $10. To get to the mall it was $40 and a outside cab charges 17 .
-
Feb 20, 2025Amazing experience
Guadalupe did an amazing job with the deep tissue massage. I advised her it was my first massage ever and she started with less force knowing I was new and then found the perfect pressure for me and was kind during the whole process. The front desk staff was also extremely nice for scheduling the massage.
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisorySTUDENT GROUP POLICY * 100 DOUBL rooms IN HOUSE maximum for student groups at any given time * 25 years old and under are considered "students' for any given time * Minimum age required for check-in is 18. * A refundable deposit of $200/per person (cash or credit card) is required. *Must be requested through our groups department, these groups will be required a chaperone as well as the refundable deposit and all above requirements.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe hotel is implementing the reservation scheme for their specialty restaurants according to the number of nights of lodging of each reservation. The above in order to ensure a better service and logistics of guest service.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $2.50 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed