Dreams Sapphire Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

14544 reviews

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  Great Trip

  Just spent 6 nights at Dreams Sapphire with my husband and 2 kids (10 and 11). We had a great time. The resort has the hardest working staff I have ever seen. The grounds, pool area and rooms were kept so clean at all time. The pool waiters and bartenders were nonstop. Even though the resort was packed, you didnt have to wait long for a drink as they were working so hard to serve everyone. With the resort being so crowded, it made it very difficult to get chairs by the pool. Chairs were taken by 6am everyday. It's not the staffs fault but I think there should be a better system. Also they do not take dinner reservations except for hibachi. So you had to wait around 30 minutes every night for a dinner table. However the buffet was open every night and they had a taco cart off the lobby every night. You wont go hungry but may have to plan a little ahead to wait if you wanted a restaurant. I have been to MANY all inclusive resorts. The food hear was great! Not everything was amazing but so many options to choose from that were great. The tacos from the taco cart, SO good. Lunch by the pool had a mini buffet everyday. They always had burgers, hot dogs, fries, pizza, wings, make your own tacos... once again, the staff was so hard working for lunch. Constantly cooking food and replacing empty trays. All day activities for the kids. The 3p crazy show at the pool was my kids favorite. Great entertainment staff, worked very well with lots of young kids. We wish there was a few more slides as my kids are older and need a little more.

  Apr 01, 2025
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  Bordeaux

  Eleuterio at Bordeaux is the greatest waiter I've ever had! Very attentive and made sure we had a great meal and fun! Fabulous food and service. Dreams Sapphire is alot of fun for familys and for couples. The Indigo section is perfecto. LOVE IT!

  Apr 01, 2025
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  AMAZING

  it was so good!! the worker diego was very nice and all the workers were very nice i highly recommend!! i had so much fun with my family and you can go with anyone!!! i loved it!! the dancing lessons were so much fun! i highly reccomend!!!! it was so much fun!!!

  Apr 01, 2025
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  Retirement party for my wife and 3 friends

  We returned to Dreams Sapphire after 11 years. It used to be Now Sapphire when we went. The improvements are very nice. New swim out rooms, preferred pool area very nice. Indigo was new also, even though we did not use it. Some of the food places have gotten smaller since we were there last.

  Apr 01, 2025
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  Keeps Getting Better

  We recently stayed at the Dreams Sapphire for the 5th time and this may have been our best visit yet. We were fortunate to have booked a swim-out room in the new Indigo section of the resort and it was truly worth the upgrade. There are so many good things happening at the Dreams Sapphire and the improvements are noticeable. The amazing staff remain a constant and they have definitely upped their game with the food. The resort itself: The resort is kept extremely clean and the standards keep improving. There was a slight dip we found when the resort was purchased by Hyatt and there were some staff changes a few years back. Since then, there has definitely been a renewed investment in updating, improving and adding to the resort. The pools are cleaned constantly and the common areas as well. The renovations to the buffet were very impressive. It was also great to see what a fantastic job they did with the Bluewater. It's clear money has been spent to improve the resort. The gym was very nice with good quality equipment. The only suggestion I'd have is for improved A/C in the gym as it did get warm with people constantly coming and going and not closing the door properly. The room: Wow. That's the word that came instantly to mind when we walked into the Indigo swim-out room. They did such a great job and the quality was apparent. We loved the huge double shower, double sinks, Nespresso machine was a nice touch and the swim-out was the perfect size. I also loved that they had dividers between the swim-outs. The other units that have a swim-out are long shared pools. Stuff would float down or people would swim by and ruin your privacy when sitting out. With the Indigo version, that's not an issue. The bed was very comfortable and everything was very clean. The A/C was the best I've ever experienced in my 15 years of travelling to warm climates. I prefer rooms cool and even I had to turn up the temperature a couple times because it was actually too cool. Honestly a 10/10 room. Indigo: What a great option to provide. Great facilities and even better service. We had amazing service from Johanna who made some reservations for us prior to arrival and Carlos went above and beyond all week. He made sure we were well taken care of and if any arrangements needed to be made, he took care of it right away. He's a true star and we can't thank him enough for everything he did for us. Food: I can honestly say I was impressed by the quality of the food and the continued improvements being made. The steaks at Bluewater and La Patio were superb. We really enjoyed the rooftop Gohan for lunch, this is such a perfect addition to the resort. We had a great meal at Portofino and everything was capped off with a special birthday meal at Bordeaux. I really wish I could remember our waiter's name, but he couldn't have been nicer. They Brough out my wife's birthday cake and really made her feel special. Service: As always, it couldn't have been better. Every year it seems they keep getting better at their processes and taking care of you. The staff are all genuinely nice. It was great to see Jose again at the preferred pool. He's been there well over 10 years and it's great to see a familiar face. I couldn't find a single fault with the staff. Even the baggage handlers were beyond friendly. They were always ready to help and you never needed to ask for anything. The staff as a whole just seemed to anticipate your needs without a word spoken. They have always been the backbone of the resort and I am pleased to say nothing has changed in that regard. We also noticed a ton of new people being trained by the experienced staff during our stay. It appeared a lot of new people have been hired to support and they are learning from the best. Absolutely 10/10 service. Suggested areas to improve: I think a private beach section with waiter service in front of the Indigo would take it to the next level. It's not an absolute must, but it would really be a huge incentive. The only minor gripe I had all week was getting a coffee in the morning. A couple times I didn't get there early enough and a long line was formed at the Coco Cafe. They had one lady who was working her absolute hardest to keep up. More staffing would help. Even having a basic large container of coffee available for self-serve would fix the issue. Nothing fancy, just a large container in the lobby people could help themselves to at leisure 24 hrs a day. The small one in the Coco Cafe would run out quickly and since the lady was on her own she couldn't replenish it. These are minor issues, but could make a big difference. Bottom line, you won't be disappointed going with the Dreams Sapphire. This was our 5th time and I'm already thinking about the 6th. The resort has honestly improved and the high standards I had for it were surpassed. The staff continue to excel and do everything to make your stay a pleasant one. I would highly recommend you see for yourself what a great resort this is and I want to again thank all the staff for making our week so amazing.

  Apr 01, 2025