Couples Tower Isle - All-Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4811 reviews

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  Nostalgic 1950s vibe in a stunning location!

  Nostalgic 1950s vibe combined with amazing staff and food result in the Couples Tower Isle out-performing other, more modern hotels on the island. Location is perfect. Lots of water sports and activities that are complimentary. Staff are incredibly friendly. The nature walk in the morning is a must if you want to get close to hummingbirds! Only downside is the hard sell of the spa with staff prowling around the pool each day - not necessary at a class resort like this!

  Dec 19, 2024
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  Great holiday with some ideas for improvement

  This was our third stay at a Couples resort having been to CTI in 2019 and Sans Soucci in 2022. On all three occasions we have had a great holiday and will almost certainly come again. We did however have some suggestions for the management to improve the experience. We arrived at 21.00 local time from the U.K. We were welcomed with towels and a drink but then found out all the restaurants and room service were closed. We dashed down to the buffet leaving our luggage at reception and managed to find a few left overs. It was over 4 hours since we had last had any food. We were not the only couple on this flight. When we got back to reception we found there were no longer any staff to show us to our room. We were given vague directions and made the best of it. I really think a hotel of this category should have made some arrangements to look after us better. This must happen quite a few times with this BA flight. The long corridor leading eventually to building 5 is so dark, drab and with carpet that is worn with holes in places. The commute down this corridor is depressing and lets the hotel down. It would not take a huge investment to do something here. Some pictures, better lighting so you do not feel you are in a subway. Even some of the outside windows have moss growing on them as you get towards building five. We love the Island but the single toilet there really lets the hotel down. It needs much more attention, as at times it smelt and had a very wet floor. A huge shout out to the tennis and pickleball coach Colin, he was fantastic. Pickleball though at 11.00 is not a good time as it is just too hot. There was no mechanism for people staying to arrange any games with other players - you just had to turn up at 11.00. I am not sure that the hotel promotes pickleball enough as there are no photos on the website either. It is the fastest growing sport in the world and its popularity will only increase. No beginner sessions either for people wanting to try it out. I hope someone reads this attempt to provide constructive comments as to how a very good hotel could be made even better. The food was fantastic at all the restaurants and the staff are a real credit. They make Couples the repeat venue it is for so many. We enjoyed our holiday and look forward to returning again.

  Dec 17, 2024
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  Heaven On Earth ♥️🇯🇲🌴

  This place is so awesome, and top knotch service. We booked our trip for the spring, and we're having our 25th anniversary vow renewal. I love the old Hollywood feel, and the food, entertainment, and staff are out of this world!! A big shout out to Kirk, he's one of the best that works at the resort. The staff are wonderful and makes us feel so welcome. We made friends our first trip at Couples Tower Isle, and now we consider them our close family. Visit Couples Tower Isle and you won't regret it!!

  Dec 10, 2024
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  Lovely hotel and welcome break from the November weather back in England.

  Couples Resorts Tower Isle is a great all-inclusive resort hotel located about 90 mins from Jamaica's Montego Bay airport. The hotel has its own small lounge at the airport (on the left once you have collected your bags and passed through the Immigration and Customs area) with toilets plus beer and other drinks on tap. Help yourself whilst they arrange your free transfer! It was a long transfer (on a cramped minibus) but on arrival at the hotel we were greeted with a rum punch and a porter who swiftly took our bags up to our room. Remember they have a (welcome) no tipping rule in the hotel so no need to worry about what to tip and scrambling around for the right change. There are lots of staff working here so you never want for anything. Most are very friendly and go out of their way to speak to you. The room (we were in 4301 – block 4, 3rd floor) was excellent – modern, large with a small balcony and sea view over one of the two pools. Lots of hot water and excellent water pressure in the shower. Efficient, albeit slightly noisy, air-conditioning and fridge. There was also a ceiling fan which was very good. There’s unlimited complimentary drinks and mixers available which you can order on an app (actually a website) they give you a link to. They put the drinks in your fridge for you - we ordered a rum and a gin expecting to get single shots and received two full bottles! The Patio restaurant is the main (largely self-service) restaurant on site. At breakfast you can get an array of fresh fruits, freshly cooked meats and pastries plus made to serve omelettes/eggs and smoothies. For lunch and dinner they had an even greater selection of options to choose from, which did differ daily. Yes, sometimes things were a bit lukewarm and repetitive but from experience that’s what you get from the main restaurants all all-inclusive hotels given the amount of food and numbers of people they are catering for. Dinner in there was generally disappointing but the hotel also has 2 excellent speciality restaurants serving a la carte food. You must reserve in advance, but this was easy to do and when we were there in November we had no problem booking them multiple times. The best of these was the 8 Rivers (fine dining so dress up accordingly!) closely followed by the Bayside (serving Asian cuisine). We also thought the food in the Verandah restaurant was excellent and couldn’t understand why this was not a reservable restaurant as it was so good! Also, a shout out to the Java Café which served fresh coffee and cakes/pastries most of the day and night. Not all the restaurants are open every night, or as per what’s advertised on the website/new arrivals sheet, so double check timings when you arrive. The beach was in a small cove, nice and sandy and (like the pools) there was no need to get up early to bag a sun bed. We never had a problem with this the whole time we were there and in fact you had plenty choice of places to sit. Fantastic! No umbrellas but plenty of shade from the palm trees. There’s also lots of different free water sports available for you to try. The water bikes were great fun. The seawater was lovely and warm – the pool was colder. We didn’t use the naturist island but went over for a look before it opened! It seemed to be well used. Rather disappointingly the hotel now only offers two free trips - a catamaran and a shopping trip. We did the catamaran trip which was very good as it’s only a short drive away. It takes about 3 hrs in total, and you just sit back, see some scenery, drink the free rum punches and do some swimming - great combination. We also used the rep in the hotel to book the Dunn River falls to do the famous waterfall walk. This was another great half day trip (you do need beach shoes) but we would have liked more time there as there was a beautiful beach we never got to use. On reflection it was quite a pricey trip ($80 each) - you could book this cheaper from other suppliers or do it yourself on bus or taxi, as it’s only $25 admission! Ask to make sure you avoid a day when the cruise ships are in port as we heard it does get very busy. Regarding money take US dollars as that’s really all we ever saw things priced in. Reception can also change notes which was useful. The other trip we did was a ‘Kingston highlights’. An enjoyable day out but again it was expensive as entry to attractions was not included. However, it was reduced in price as there was another couple on the tour with us. We went for a drive around Kingston’s ‘downtown’ area (rough neighbourhood so we didn’t get out and the driver didn’t stop!), then a short walk around Emancipation Park in the heart of New Kingston. Then it’s the Bob Marley Museum (very interesting even if you’re not a fan) and Devon house (lovely stately home of Jamaica’s first black millionaire). There’s also some nice shops in the Devon house complex including the famous ice cream parlour (massive ice creams at half the price back home). All in all a lovely hotel and welcome break from the November weather back in England.

  Dec 05, 2024
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  Staff great…. On the whole, needs heavy investment to fulfil five star.

  My wife and I spent ten days at the resort. In some ways expectations were met, others not. I’ll take the experience in order. After a twelve hour flight, despite a private transfer, we found the two hour plus drive too long, our choice our bad. The reception we received when we got there was pleasant with an offer of a drink and the cases taken to the room. Not a great impression going to the 3rd block on the top floor, The lift was grubby and smelled musty. The reason was a severe leak through the roof and lots of repair work going on in the corridor. The room itself, as stated by many, dated, but clean, spacious and a great view. The room: 7/10. The bed, very comfy, lots of pillows. Blankets not duvet, noisy air conditioning , but powerful with fan alternative. Plenty of storage, hangers etc, with iron and ironing board, plus safe. Bathroom, again dated, no air conditioning without door being left open. Toiletries, disappointing for five star, shower intermittent, twice stopping altogether. Coffee machine, but had to ask for kettle and no milk without asking at restaurant. The balcony was spacious with table three chairs and a swing chair. Tip: keep chairs away from edge as will get wet with rain and nothing dries well here with the humidity. Breakfast: 6/10 As a veggie, very little mains choice. If you’re up early, breakfast is plentiful and varied, if not it deteriorates in warmth and becomes sparse. One area for omelettes and eggs etc, can be a wait. Served coffee and other drinks at table. Beach: 6/10 if you’re looking for long walks on the beach you’re in the wrong place, it’s quite small for the resort. Cleaned daily but far from immaculate. The sun beds are dated, for us not that comfortable. No umbrellas, so only shade are the palm trees. The staff on the beach were top notch, always smiling and engaging. Shout out to Cyril, simply the best I’ve come across. The water sports, guys, Colin etc, brilliant. Lots to do, Scuba, snorkelling, glass bottom tours, multiple daily. Try the water bikes and Hobies. Drinks served by planting flags, again staff great, particularly Anita. Pools: very very cold, but well served by staff. One quiet, one very noisy, as you’d guess where the pool bar is. Lunch: 6/10 same issues as breakfast in main buffet. Veggie bar: 5/10 some great experiences, some really bad depending on whose staffing. Grill: 4/ 10 one bad experience with food, both ill, so tried only once Coffee shop, 10/10, great staff, great choice, very varied. Resort app: 6/10 not the easiest to use, but it worked, though room service sent wring food, maybe an isolated case. Fairly easy to book restaurants. Restaurants: Eight rivers: 8/10 Good quality food, excellent service, lovely setting, can get noisy with entertainment on next door. Shout out to Germaine. Bayside: Asian, 7/10 good quality, good service. Verandah: 9/10 again good quality and service. Entertainment: brief, but enjoyed, particularly the steel band. Housekeeping: Top notch, helpful and consistent. Tipping, not required, but we did discreetly and appreciated. Look it’s not five star, it’s a good three star, it needs polishing in many areas and communication is poor. The best quality is its staff, generally fantastic, with one or two rude individuals. Tempted to name names, but not my style. The demographic was good, with the usual individuals, who want to be heard above everyone else, leave it to you to guess the nationality. Didn’t use the naturist island, but constant drop offs and well used. Would we go back, no!, but plenty do. Too long a transfer and not the value of a five star, needs heavy investment. It’s a shame because the majority of the staff are so friendly and engaging, they deserve better. Thank you for the holiday though.

  Dec 02, 2024